Company Policy

1. Purpose

• This Policy Manual outlines the principles, standards, and expectations that govern the conduct of all employees, associates, interns, consultants, and representatives of Bnbspace.

• Every member of the organization is expected to uphold these policies while representing the company.

2. Vision

• To be India's most trusted and premium real estate channel partner, delivering exceptional value through integrity, transparency, and customer-centric service.

3. Mission

• Deliver verified and quality real estate solutions.

• Build lasting relationships with customers and developers.

• Maintain transparency in every transaction.

• Uphold professionalism and ethical business practices.

4. Core Values

• Integrity

• Transparency

• Professionalism

• Accountability

• Customer First

• Teamwork

5. Professional Conduct

Every employee shall:

• Maintain honesty, integrity, and professionalism.

• Treat clients, developers, and colleagues with respect.

• Protect the reputation and interests of Bnbspace.

• Avoid any conduct that may damage the company's image.

6. Confidentiality

• All business information, client data, CRM records, pricing, agreements, financial information, marketing strategies, and company documents are confidential.

• No employee shall disclose, copy, or misuse confidential information without written approval.

7. Lead Ownership

• All leads generated through Bnbspace, including those from advertisements, referrals, digital platforms, walk-ins, and company databases, remain the exclusive property of the company.

• Unauthorized sharing or diversion of leads is strictly prohibited.

8. Brokerage Commission & Incentives

• Brokerage, incentives, and performance rewards shall be governed by the official Brokerage Policy.

• Token or Booking Amount: The token or booking amount shall be either (a) Forfeited by Bnbspace – Bricks and Breeze Reality Pvt. Ltd. in case of unilateral cancellation by the Client, OR (b) Adjusted/appropriated against booking of unit/flat by the Client in the same unit for which the client paid after agreed all conditions with the developer. The timeline for agreement will be one month after booking is done.

• Upon cancellation, the Client shall have no further claim against the Developer/Bnbspace with respect to the booking amount or the cancelled flat.

• These terms are binding on both the Client and the Developer, and shall be deemed accepted once the booking amount is paid.

Payment Terms — Zero Brokerage Negotiation Policy

• Where a Buyer opts for Bnbspace's Zero Brokerage Negotiation Service, Bnbspace shall negotiate the purchase price and commercial terms with the Developer on the Buyer's behalf.

• In consideration of these professional services, the Buyer shall pay Bnbspace a Service Fee of 5% of the Total Property Consideration.

• This Service Fee is independent of any brokerage payable by the Developer and shall apply only where the Buyer has expressly opted to avail Bnbspace's Zero Brokerage Negotiation Service.

• The fee covers the processing, service charge, documentation, and administrative support provided during the purchase process at 5%. GST is charged as per government regulations on service fees and real estate transactions.

• Please note that as per our policy, all amounts paid toward the purchase, including the service charge and associated GST, are non-refundable.

9. Attendance & Discipline

Employees are expected to:

• Report to work on time.

• Maintain regular attendance.

• Follow instructions from reporting managers.

• Conduct themselves professionally at all times.

10. Conflict of Interest

• Employees shall not engage in any activity, employment, or business that conflicts with the interests of Bnbspace without prior written approval from management.

11. Company Property

• All company assets, including laptops, mobile devices, documents, CRM access, databases, marketing materials, visiting cards, and intellectual property, remain the sole property of Bnbspace and must be returned upon separation from the company.

12. Ethical Business Practices

• Bnbspace maintains a zero-tolerance policy towards: Fraud, Bribery, Misrepresentation, Forgery, Unauthorized commissions, Misuse of company resources, Harassment or discrimination.

13. Customer Commitment

Every client shall receive:

• Honest advice

• Transparent pricing

• Professional service

• Timely communication

• Ethical representation throughout the transaction

14. Disciplinary Action

Violation of this policy may result in:

• Verbal Warning

• Written Warning

• Suspension

• Termination of Employment

• Recovery of Financial Losses

• Civil or Criminal Legal Proceedings, where applicable

15. Policy Amendment

• Bnbspace reserves the right to amend, modify, interpret, or withdraw any provision of this Policy Manual at any time. The latest approved version shall be binding on all employees and representatives.